FAQs for Compliance [Student User]

Q: How to contact the Approve team?

A: For any questions related to your document status, please email APPROVE@EXXAT.COM and in your email subject, please include YOUR SCHOOL NAME & YOUR CLASS (EX: Spring 2024).

Q: How to remove uploaded files?

A: You can only remove the uploaded files if the same has not been ‘Approved’ and are in ‘Pending Review’ status.

To remove an uploaded file, please follow the below steps:

• Click Compliance from your dashboard or left side menu.
• For the ‘Pending Review’ requirement status, click on the pencil icon under Action column.
• You will see the details entered and the document uploaded.
• Click on the pencil icon.
• A drawer will open, and you can delete the document from the trash bin icon.

Q: Where can I find my HIPAA form?

A: For accessing the HIPAA form, click Compliance from your dashboard or left side menu. On this page, you will see the list of all the mandatory & optional compliance requirements that your school has asked you to upload and submit.

If your school has activated the HIPAA form requirement as a mandatory or optional compliance requirement, then it will be visible on this screen.

Q: What are the mandatory compliance requirements?

A: For accessing the mandatory compliance requirements, click Compliance from your dashboard or left side menu. On this page, you will see the list of all the mandatory & optional compliance requirements that your school has asked you to upload and submit.

Q: CPR requirements? How do I upload my CPR information?

A: For accessing the CPR requirements, click Compliance from your dashboard or left side menu. On this page, you will see the list of all the mandatory & optional compliance requirements that your school has asked you to upload and submit.

If your school has activated the CPR requirement as a mandatory or optional compliance requirement, then it will be visible on this screen.

Q: Where is the release of information form?

A: For accessing the release of information form requirements, click Compliance from your dashboard or left side menu. On this page, you will see the list of all the mandatory & optional compliance requirements that your school has asked you to upload and submit.

If your school has activated this requirement as a mandatory or optional compliance requirement, then it will be visible on this screen.

Q: Can we pull my compliances from my old profile?

A: Yes, if your account is still active in the system, you can download the report of your submitted compliance requirements.

Q: Where to post TB results?

A: For uploading the TB results, click Compliance from your dashboard or left side menu. On this page, you will see the list of all the mandatory & optional compliance requirements that your school has asked you to upload and submit.

If your school has activated the Tuberculosis(TB) requirement as a mandatory or optional compliance requirement, then it will be visible on this screen.

Q: How do I book a fingerprint background check?

A: Here’s a quick overview of how to request a Universal Background Check through Exxat:

1. Click the “Compliance” button on the Dashboard page.
2. Select the Universal-Background Standard requirement from the list of documents and click "Get Started."
3. Click the + icon next to “Universal Details” to begin.
4. Select a package by clicking the correct radio button, which will enable the “Request Screening” button.
5. Submit your request using your legal name as written on a government document to avoid delays.

After submission, you’ll receive an email from Universal to complete your application. If you need more detailed steps or have specific questions, feel free to ask!