FAQs: My Request

Below you’ll find answers to the most common questions you may have on all the features and functionalities for the My Request Wishlist section on Exxat Prism

Q: What is My Request - Wishlist?
A: This is a student-initiated placement request, where students submit their placement request with all the details about the site/location and preceptor. The school then reviews and approves/disapproves the request. Approved requests are converted into placements by the school.

Q: How to Setup My Request form?
A: Setup a demo call with Customer Success Specialist or AMs to review your current process. Complete the My Request Requirement Sheet Provided by Exxat. Once the setup is complete, review and provide signoff.

Q: Can we set up my request for multiple rotations?
A: Yes, you can open multiple 'My Request - Wishlist' instances if you have multiple rotations in the same course or if you would like to capture placement request data for separate tracks, campuses, or groups (On-campus or Online).

Q: Can we have multiple my request forms for our tracks?
A: Yes, we can have multiple my request forms for each track or program.

Q: Do we need to register students when course registration is updated?
A: Not mandatory if, under 'My Request' for selecting a student, you check off 'Automatically update student selection when course registration is updated.'

Q: Can we have a threshold for the placement requests raised by students?
A: Yes, we can set a threshold for placement requests raised by students. Under Wishlist Type, the school needs to specify the number under 'Maximum allowed.'

Q: Can we remove students who should not be raising placement requests from the list?
A: Yes, we can uncheck the students from the "select student" page while setting up My Request wishlist.

Q: Can we extend the my request for an individual student?
A: No, we cannot open a My Request wishlist for an individual student, but we can change the My Request 'Close Date.' The grace period provides students with the opportunity to ensure they add all the necessary cross-check details and submit/update the request prior to approval.

Q: Can we edit placement requests on behalf of students?
A: Yes, we can edit the placement request on behalf of the student by clicking on the right-hand side corner where it says 'Edit student response.'

Q: Do admins receive a notification when a student submits the placement request?
A: Yes, the admin will receive a notification if, under the 'My Request' wishlist for the 'Email Notification' section, the 'Notify School' option has been checked off. Moreover, the status type should be set to 'Overall,' and for the option 'Select Status,' it should be set to 'Submitted.' Under additional recipients, you can add the person's name who should receive the email notification.

Q: Can we notify additional recipients at school?
A: Yes, while setting up My Request wishlist for Email Notifications under notify school, you will be able to add "Additional Recipients."

Q: Can we notify students when the school adds comments?
A: Yes, we can notify the student if the school has checked the checkbox for 'My Request Comments Notification.'

Q: Can we add links and videos to the instructions in my request?
A: No, we cannot set specific instructions in the wishlist. However, if there are generic instructions that can be shared with all students every time, we can pass on the request to the Exxat Team when sharing the My Request Requirement sheets. The team will set them up on the top of the form.

Q: Why My request is not approved yet? 

A: Your school/Clinical Education Team handles the approval and processing of your My Requests. They manage the responses submitted and creating placements after the approval of your request. For assistance with any questions regarding My Request, please contact your school/Clinical Education Team.

Q: I want to change my preceptor’s documents in my request.

A: Your school/Clinical Education Team handles the approval and processing of your My Requests. They manage the responses submitted and creating placements after the approval of your request. For assistance with any questions regarding My Request, please contact your school/Clinical Education Team.