Q: Can there be an account with limited access to information, mainly for use by accreditation visitors?
A: Yes, the support team can provide this read-only access upon request. Email prism-support@exxat.com
Q: Is the chat feature available for Exxat Prism?
A: Yes, the chat option is available. Schools and students can access it by clicking on the chat button on the top bar, and chat is available from are from 7:30 a.m. to 7:30 p.m. EST.
Q: Does the 'Grading scale' calculate grades for students?
A: No, it is only for housing information in the system. The grading scale flows automatically into all courses for consistency across the curriculum.
Navigation: Program Details >> Setup>> Grading and Clinical Setting >> Grading Scale
Q: How can sites access the site resources page?
A: Schools can copy the URL link and share it with sites as part of the email templates.
Navigation: Program Details >> Setup>> Site Resources Page
Q: Can students see the program details?
A: No, currently, it is an internal page accessible only by school administrators users.
Q: How can schools check the access level of each user?
A: We have added a user roles page under the program details that provide information on the type of access each user has.
Navigation: Program Details >> User Roles
Q: How do I share the public link to the program details page?
A: Schools can copy the URL link and share it with sites as part of the email templates.
Navigation: Program Details >> Setup>> Site Resources Page.
Q: How to extend the Delegator link expiry duration?
A: This can be done by going into Program Details >> Under ‘Setup’ tab, click on the pencil icon in the ‘Email Setup’ section >> Enter the number of days in the “Delegator link expiry duration (in days)” field.
Q: Is it possible to change the logo of my program from my login or do I need to create a support ticket?
A: Yes, it is possible to change the logo from the system by going into Program Details >> click on the pencil icon of the logo and upload the new image of the logo.
Q: Can I change the display name on all the external email addresses that are sent through the system?
A: Yes, this can be done by going into Program Details >> click on the pencil icon in the ‘Email Setup’ section and add your preferred name in the “Email Display Name” option.
Q: Can I add a dedicated person’s email address to receive the responses in all the incoming email communications?
A: Yes, this can be added by going into Program Details >> click on the pencil icon in the ‘Email Setup’ section and add your preferred name in the “Default Reply To” option.
Q: Can I delete any clinical settings from the existing list?
A: No, you need to reach out to Exxat support at prism-support@exxat.com to delete any settings as there might be slots or placements data associated with it.
Q: Is it possible to change the Delegator link expiry date in the system?
A: Yes, it is possible to change the Delegator link expiry date by going into Program Details >> click on the pencil icon in the ‘Email Setup’ section and adding your preferred name in the “Delegator link expiry duration” option.
Q: Where can I add some of our program-related standards in the system?
A: This can be added under the ‘Standards’ tab >> Program-specific standards by clicking on the + icon.
Q: Can I customize the link to the site resource page?
A: No, it is not possible to customize the link to the site resource page. However, you do have control over, what data to add & share (e.g. Announcements, rotation schedule, school contacts) through the same. Go to Program Details >> Site Resource page
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